1. Introduction

At Knotify ("we," "our," or "us"), protecting your privacy is a core priority. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our website, mobile application, and related services (collectively, the "Service").

Please read this Policy together with our Terms of Service. By accessing or using the Service you acknowledge that you have read, understood, and accepted the terms set forth below. If you do not agree with this Policy, do not use the Service.

2. About Knotify

Knotify provides tools to create, send, and manage invitations for events (e.g., casual, formal, business). The Service supports guest and gift lists, attendance management via mobile passes, and the storage and sharing of event media.

3. Definitions

For clarity, the following definitions apply throughout this Policy:

  • Company: Knotify, the data controller under this Policy.
  • Cookie: A small data file placed on your device by your browser to remember preferences and collect analytics.
  • Country: Pakistan, where Knotify is incorporated.
  • Customer: Any person or entity using the Service to manage events.
  • Device: Any internet-connected device (phone, tablet, computer) used to access the Service.
  • IP Address: The numeric address assigned to your device on the internet.
  • Personal Data: Any information that identifies or could reasonably be used to identify an individual.
  • Third-Party Service: External providers such as analytics, advertising, or hosting partners.

4. Information We Collect

Account Information

We collect information you provide when registering or using the Service, including your mobile telephone number, profile name, profile picture, email address, and password. When you authorize it, we may access phone numbers stored in your device contacts (including numbers of individuals who are not users of the Service). You represent and warrant that you are authorized to provide such contact information.

Usage and Log Data

We automatically collect service-related and diagnostic data, such as logs, crash reports, and details about how you interact with the Service. This information helps us to monitor and improve performance and reliability.

Photos and Media

If you grant permission, we may access your photo gallery to allow uploads of images or videos. You may decline such access and use the curated card collection provided in the app instead.

5. How We Use Your Information

We process your information for the following lawful purposes:

  • To personalize your experience and respond to your preferences;
  • To develop, test, and improve our products and services;
  • To provide customer support and respond to requests;
  • To manage event invitations, RSVPs, and schedules;
  • To administer promotions, surveys, or other features;
  • To send transactional communications, notifications, emails, and SMS messages.

6. Sharing & Third Parties

We may disclose personal and non-personal data to the following categories of recipients:

  • Service providers: Vendors engaged to perform services such as hosting, database management, payment processing, email delivery, analytics, and customer support.
  • Business partners and affiliates: For operational or promotional purposes.
  • Analytics and advertising partners: To aggregate and analyze usage patterns and deliver targeted advertising where permitted.
  • Law enforcement or regulators: When required by law or to protect rights, property, or safety.

In the event of a merger, acquisition, or sale of assets, user information may be transferred to a successor entity, subject to the terms of this Policy.

Third-Party Data

We may collect information that users make publicly available on social media platforms or that is otherwise obtained from third parties. Control over such data is governed by the privacy settings of those external platforms.

7. International Transfers

Your data may be transferred to, stored, or processed in countries other than the one in which you reside, including jurisdictions that may provide different levels of data protection. By using the Service you consent to such transfers.

8. Data Retention

We retain personal information only as long as necessary to provide the Service or to fulfill legitimate business or legal obligations. When retention is no longer required, we will securely delete or anonymize the data, subject to applicable law.

9. Data Security

We employ reasonable administrative, technical, and physical safeguards designed to protect your information. Sensitive data is transmitted using industry-standard encryption (e.g., SSL) and stored using controls appropriate to its sensitivity.

However, no system is impervious to unauthorized access. While we strive to maintain the security of your data, we cannot guarantee absolute protection against every potential security risk.

10. Managing Your Information

You may request access to, correction of, or deletion of personal information we maintain about you, and you may change communication preferences by contacting us or cancelling your account. We may require verification of identity prior to acting on certain requests. Note that copies of deleted data may persist in backups for a limited period.

Children

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and become aware that your child has provided personal information without consent, please contact us and we will take steps to remove that information.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service. Cookies are not required to use the Service, but disabling them may limit certain features (for example, staying signed in).

We may also use third-party services such as Google Maps API which collect data under their own policies.

12. Sale or Transfer of Business

If Knotify is sold, merged, or undergoes a change of control, we may transfer user data to the acquiring entity, provided that the recipient agrees to protect the data consistent with this Privacy Policy.

13. Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated via the Service or other direct channels prior to taking effect. Continued use of the Service after such updates constitutes acceptance of the revised Policy.

14. Governing Law

This Privacy Policy is governed by the laws of Pakistan, without regard to conflict of law principles. Disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.

15. Contact

If you have questions about this Privacy Policy or our data practices, contact us: